Task Assignment SOP

When to use

Whenever new work is created or reassigned.

Procedure

• 1. Write a clear, outcome-focused task description.
• 2. Set the department(s) the work belongs to.
• 3. Assign one accountable owner (add collaborators if needed).
• 4. Set priority and a realistic ETA.
• 5. Flag “requires QA” if the work needs review before completion.
• 6. Confirm the assignee has the context and access they need.
• 7. Track status in the grid or board through to completion.

Do / Don’t

• Do give every task a single accountable owner
• Do set an ETA so performance can be measured
• Don’t assign to “the team” with no owner
• Don’t leave priority blank for time-sensitive work