Change Request SOP

When to use

Any time a stakeholder requests work outside the agreed scope.

Procedure

• 1. Log the request as a task with full details and the requester (assigned-by).
• 2. Assess impact on scope, ETA, workload, and budget.
• 3. Document the recommendation and get stakeholder approval (recorded on the task).
• 4. Update the plan — adjust ETAs and assignments — and communicate the new dates.
• 5. Proceed only once approval is captured.

Do / Don’t

• Do quantify the impact before saying yes
• Don’t start changed work before approval is recorded